Do you have a private place for me to nurse my baby?
We have a Mom’s Viewing Room available for moms and babies birth to six weeks. This is a ‘Moms Only’ room for women who are nursing their babies or whose babies are too young to enter our nursery. There are comfortable chairs, changing tables and other amenities available. The service is shown by video on a TV in the room. If a baby over six weeks is nursing, we ask that the baby be returned to NewSpring nursery following the feeding.
How old does my baby need to be to attend the nursery?
Our nursery rooms are open to babies who are six weeks old and have completed their first round of immunizations.
How do I know when to move my baby to the next room?
Our nursery rooms are based on a baby’s agility and are divided into cuddlers, crawlers, walkers, and toddlers. As your child progresses in his or her ability to explore, let our check-in volunteers know and they will assign him or her to the appropriate room.
Will my child have the same caregiver each week?
Our volunteers are committed to providing the most excellent experience for babies week after week. That means that they serve in the same room at the same service every week or every other week as their schedule permits.
How will you contact me if my child needs me?
If our children’s ministry staff needs to reach you during the service, your baby’s last name and the number on your identification tag will appear on the video screen in the main service and throughout the lobby.
What is the volunteer-child ratio in the nursery rooms?
Ratios of volunteers to babies have been established to maintain a fun and safe nursery environment. We average a 1:2 ratio for cuddlers and a 1:3 ratio for crawlers and walkers, 1-4 ratio for toddlers and 2 year olds.
What if my baby cries?
We understand that for some babies separation from loved ones can be difficult. We strive to make that transition as smooth as possible. If your child cries for an extended period of time, we will page you from the service unless you instruct us otherwise.
What measures have you taken to provide a secure environment for my baby?
When you drop off your child in our nursery, we understand that you are entrusting us with your most precious possession. All our volunteers have cleared a federal background check and have been interviewed by our staff. Security volunteers are also stationed in our children’s area. No unauthorized adults are allowed to enter our nursery rooms. Children in our care will be released only to the adult bearing the matching parent identification tag.
What if I lose my parent identification tag?
A replacement tag can be issued at the First Time Visitor Check-In area with proof of identification (photo ID).